Availability, Safety and Reliability are the hallmarks at the very heart of our strategy for achieving operational excellence.
- Service regularity guarantees an offer with the highest standards
- Safety is our main priority as we manage the whole value chain of operations and maintenance in all transport modes
- Customer satisfaction and business continuity represent the cornerstones of our model
- Skilling, upskilling and continuous learning guarantee constant professional growth and the highest excellence standards
Milan operations area: some KPI of 2022
99
%
overall satisfaction with ATM service
7
modes of transport
90,000
hours of safety training
Our city-centred expertise
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