Operational Excellence

Availability, Safety and Reliability are the hallmarks at the very heart of our strategy for achieving operational excellence.

  • Service regularity guarantees an offer with the highest standards
  • Safety is our main priority as we manage the whole value chain of operations and maintenance in all transport modes
  • Customer satisfaction and business continuity represent the cornerstones of our model
  • Skilling, upskilling and continuous learning guarantee constant professional growth and the highest excellence standards

Milan operations area: some KPI of 2022

Our city-centred expertise

City Centered model
Operational Excellence

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